Refunds, Returns & Cancellations Policy

1. Policy Scope & Nature of Services

Grow Up My Tree operates as an environmental and agricultural services enterprise. All payments made under the Tree Partner Program are service fees for plantation, organic cultivation, and sustainability-related activities.

This policy applies to:

• One-Time Service Plans
• Optional Add-On Services

2. Refund Policy (General Rule)

Cancellation may be requested through our published support channel. Any mandatory statutory cancellation or refund right will always apply. A blanket “no refund under any circumstances” policy does not apply; each request is assessed under the Revised Terms & Conditions and mandatory law.

Service fees are utilized for:

• Plantation execution
• Organic upkeep and maintenance
• Operational, manpower, and infrastructure costs
• Environmental and sustainability initiatives

3. Tree Partner Plans – Refunds & Cancellations

Each plan's one-time service fee covers plantation execution and organically managed cultivation for the selected term.

• Before plantation or material service commencement: the fee may be refunded less payment-gateway charges, taxes already remitted, and reasonable documented onboarding costs.
• After material services begin: the fair value of services performed, committed non-cancellable costs, and delivered benefits may be deducted, and any remaining balance refunded where appropriate.
• Discontinuation applies prospectively; charges for services already delivered remain payable.

4. Optional Add-On Services – Refund Policy

Optional add-on services (such as Tree Name Display, Produce Facilitation, Digital Updates) are:

• Convenience-based
• Non-essential
• Operationally dependent

Refund Terms

• Once activated or availed, add-on fees are non-refundable.
• If an add-on cannot be delivered due to feasibility constraints:
  • The Startup may, at its discretion, offer: Service adjustment, Extension, or Equivalent non-monetary alternative.
  • No cash refund is guaranteed or implied.

5. Service Disruption, Delays & Force Majeure

No refunds shall be issued due to delays or non-performance caused by:

• Natural disasters or climatic variations
• Crop loss, disease, or environmental conditions
• Government actions, legal restrictions, or land-related issues
• Epidemics, pandemics, or force majeure events

Indicative timelines are best-effort estimates only and do not create refund entitlements.

6. Contingency, Replacement & Adjustments

In case of unavoidable loss or disruption:

• Grow Up My Tree may, at its sole discretion and feasibility:
  • Re-execute plantation, or
  • Provide an equivalent service unit

⚠️ This is a best-effort operational measure, not a refund, compensation, or guarantee.

7. How Refund Requests Are Assessed

Every refund, partial adjustment, or credit request shall be:

• Evaluated case-by-case under the Revised Terms & Conditions and mandatory law
• Assessed against the stage of services already performed
• Communicated with the outcome and any applicable deductions

Statutory consumer rights, and access to consumer commissions or regulators, remain unaffected.

8. Payment Gateway Charges

• Any applicable payment gateway, bank, or processing fees are non-refundable.
• Deductible if a discretionary refund is approved.

9. Policy Modifications

Grow Up My Tree reserves the right to:

• Modify, update, or revise this policy
• Align with operational, legal, or regulatory changes

Updated versions will be published on official platforms and shall apply prospectively.

10. Governing Law & Jurisdiction

This policy shall be governed by the laws of India.

Exclusive jurisdiction: Courts at Lucknow, Uttar Pradesh.